Customer Service

Jewelry Care & Product Guarantee

All Clara Williams jewelry is handcrafted using quality stones and materials. It is our hope that over time, CWC pieces become a treasured part of your jewelry collection. As with all jewelry, CWC jewelry will maintain its beauty if cared for properly. Please examine your jewelry regularly to ensure that your clasps and stringing are secure. We encourage you to send your CWC jewelry back to us for servicing and repairs.

Services & Returns

Please contact our Customer Service Department with any inquiries, including repairs or custom orders. Call 312-280-7300 or email us at customerservice@clarawilliams.com. We will exchange CWC pieces for store credit within 14 days of the date of purchase. All returns for refund must be made within 14 days of purchase.

Please send all mail and packages to:

The Clara Williams Company
1415 N. Dayton St., Suite 2 South
Chicago, IL 60642
 
Business Hours
Monday through Friday
9:00 a.m. - 5:00 p.m. CST
Phone

312.280.7300

Fax
312.253.2087
Shipping 
Please allow up to 2 weeks for orders, custom orders and repairs. Our standard method of shipping is FedEx Ground. Please call us at 312.280.7300 if you would like to use a different shipping method. Our shipping charges include shipping/handling and insurance.
FedEx Ground  $20
FedEx 2-Day  $30 - $40 (depending on your location within the US)
If you would like a shipment expedited, please contact us at 312.280.7300 for shipping rates.

Sales Tax 

Sales tax will be added to orders shipped to Illinois, Ohio and Florida.

 

The Clara Williams Company takes your privacy seriously. Please read the following to learn more about our privacy policy.

Privacy Policy

The Clara Williams Company (CWC) takes your privacy seriously. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

This policy covers how The CWC treats personal information that it collects and receives, including information related to your past use of CWC products and services. Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, and that may not otherwise be publicly available.

This policy does not apply to the practices of companies that CWC does not own or control, or to people that CWC does not employ or manage. In addition, certain CWC business partners such as Lalo Handbags, Mildred Hoit, and Silver Creek Outfitters have their own privacy statements. Please see their respective websites.

Information Collection and Use

General

CWC collects personal information when you register with CWC, when you use CWC products or services, and when you visit CWC pages or the pages of certain CWC partners. CWC may combine information about you that we have with information we obtain from business partners or other companies.

When you register we may ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests to which the answers of some may be voluntary. Once you register with CWC and sign in to our services, you are not anonymous to us. CWC collects information about your transactions with us and with some of our business partners.

CWC automatically receives and records information on our server logs from your browser, including your IP address, CWC cookie information, and the page you request.

CWC uses information for the following general purposes, including but not limited to: customizing the advertising and content you see, fulfilling your requests for products and services, improving our services, contacting you, conducting research, and providing anonymous reporting for internal and external clients.

Disclosure

If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

Cookies

CWC may set and access CWC cookies on your computer. We use cookies to:

  • Record the visitor's session information (such as the visitor's shopping selections when ordering),
  • Record user-specific information on the pages the visitor selects for viewing.

CWC may let other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to CWC cookies. CWC uses web beacons to access CWC cookies inside and outside our network of web sites and in connection with CWC products and services.

Your Ability to Edit and Delete Your Account Information and Preferences

General

You can edit your CWC account information, including your marketing preferences, at any time.

We reserve the right to send you certain communications relating to the CWC service, such as service announcements, administrative messages and the CWC newsletter, that are considered part of your CWC account, without offering you the opportunity to opt-out of receiving them.

Changes to this Privacy Policy

CWC may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your CWC account or by placing a prominent notice on our site.

Effective Date: September 1st, 2005